Finding a reliable and professional estate agent can be a daunting task, but using one who is a member of a Property Ombudsman Scheme can provide the extra peace of mind that your property transactions will be handled ethically and professionally Burchell Edwards Estate Agents is one such agency that provides this level of protection through its membership of the Property Ombudsman Scheme for residential sales and lettings
But what exactly is an Ombudsman Scheme and how does Burchell Edwards Estate Agents’ membership benefit their clients?
An Ombudsman Scheme acts as an independent third-party arbitrator that offers impartial resolution of disputes between consumers and businesses The Property Ombudsman Scheme (TPO) has been established since 1990 and provides an independent and impartial dispute resolution service to consumers who have been unsuccessful in their complaints against estate agents
Burchell Edwards Estate Agents have been a member of the TPO since 2003 and adhere to their code of conduct to ensure their clients receive transparent, clear and fair service By using an agent who is part of the TPO, clients are assured that they have the protection of an independent Ombudsman if any issues or disputes arise.
When a client has a grievance against Burchell Edwards Estate Agents they can follow the TPO’s complaints procedure The first step is to raise the issue with the agent’s own complaints procedure, and if the client is not satisfied with the outcome, they can ask the TPO to investigate the matter The Ombudsman will look into the matter independently and impartially, and if they find that Burchell Edwards Estate Agents has acted unfairly or unprofessionally, they can order the agency to pay compensation or take other action to put things right
According to the TPO’s latest annual report, the number of lettings complaints has risen by 10% over the last year, and it is therefore important to ensure that your chosen estate agent is signed up to the TPO scheme Furthermore, Burchell Edwards Estate Agents have won the prestigious award at the 2019 The ESTAS, the People Awards, for Best Large Estate Agent in the East Midlands, which further reiterates the level of customer service and satisfaction on their part.
Burchell Edwards Estate Agents operate across the East Midlands region with branches in Derbyshire, Nottinghamshire and Leicestershire Their team of experienced and knowledgeable professionals offer a wide range of property services, including residential sales and lettings, mortgage advice, conveyancing services and free property valuations
Furthermore, their membership of the TPO scheme is not the only way that they go above and beyond to ensure the satisfaction of their clients Burchell Edwards Estate Agents ombudsman. Burchell Edwards Estate Agents offers a Platinum service which includes a professional photoshoot to showcase the property in its best light, accompanied viewings by a senior member of staff, and detailed property particulars to pique buyers’ interest
Burchell Edwards Estate Agents pride themselves in a proactive approach to marketing They ensure that each property is advertised across the major property portals including: Rightmove and Zoopla, and is also actively marketed through their social media channels The agency understands the importance of a strong online presence and makes sure that each property receives maximum exposure through a variety of online mediums
Overall, by choosing Burchell Edwards Estate Agents, clients receive more than just a standard estate agency service With the benefit of a highly experienced team and membership of the TPO scheme, clients can expect a pro-active and professional approach to their property needs
In conclusion, choosing the right estate agent can be a daunting task, but using an agent who is signed up to the TPO scheme is crucial for the peace of mind of the clients Burchell Edwards Estate Agents provide their clients with impartial and transparent service while abiding by the rules of the code of the conduct under membership of the TPO scheme It is evident from their recent achievements and customer reviews that their highly experienced team provides exceptional service, with their platinum package, advanced marketing methodologies and more This level of professionalism and commitment to service is what makes Burchell Edwards Estate Agents stand out in their region.